Return & Refund Policy

Last Updated: August 18, 2026

At Scrubby Tech, we want you to be satisfied with your purchase. If something isn’t right with your order, please review our return and refund policy below.

1. 14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

• Be returned in its original condition.

• Include all accessories, charging cables, attachments, manuals, and original packaging supplied with the product.

• Not show damage caused by misuse, improper handling, or accidental damage.

Please contact us before sending a product back. Returns sent without first contacting our support team may take longer to process.

2. How to Request a Return

To start a return, contact our customer support team and provide:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos or videos if the product arrived damaged or defective.

Once your return request has been reviewed, we will provide you with return instructions.

Do not send your product back without receiving return instructions from us first.

3. Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for the direct cost of returning the product.

We recommend using a tracked shipping service. Scrubby Tech is not responsible for return packages that are lost or damaged while being shipped back to us.

If you received the wrong product or the product arrived damaged or defective, please contact us before arranging the return.

4. Damaged or Defective Products

Please inspect your order when it arrives.

If your Scrubby Tech product is damaged, defective, missing components, or you received the wrong item, contact us as soon as possible with your order number and clear photos or videos showing the issue.

Where required by applicable consumer law, defective or non-conforming products may qualify for repair, replacement, a price reduction, or refund.

5. Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If the refund is approved, it will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

6. Used or Damaged Returns

You may inspect the product as reasonably necessary to determine its nature, characteristics, and functionality.

If a returned product has been used or handled beyond what is reasonably necessary and its value has been reduced, Scrubby Tech may apply a deduction to the refund where permitted by applicable law.

Products damaged through misuse, neglect, unauthorized modification, improper cleaning, or failure to follow the supplied instructions are not considered defective products.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will attempt to cancel it before dispatch.

If the order has already been shipped, you may need to wait until it arrives and follow the return procedure described above.

8. Exchanges

If you received a defective, damaged, or incorrect product, please contact our support team.

Depending on the circumstances and applicable consumer law, we may arrange a replacement rather than requiring you to place a new order.

9. Contact Us

For return, refund, or order-related questions, please contact us in the Contact page

Please include your order number in your message so we can assist you as quickly as possible.

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Scrubby Tech reserves the right to update this Return & Refund Policy from time to time. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.