Shipping policy

Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Scrubby Tech. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, holidays, promotions, or product launches, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Times

Our products may be shipped from different fulfillment centers depending on product availability and your delivery location.

Estimated delivery times are generally:

Europe: 7–15 business days
United Kingdom: 7–15 business days
United States & Canada: 7–15 business days
Other International Destinations: 10–25 business days

These are estimates and not guaranteed delivery dates.

Delivery times may vary due to your location, local postal services, customs processing, weather conditions, holidays, high shipping volumes, or circumstances outside our reasonable control.

3. International Fulfillment

To provide our products to customers in multiple countries, Scrubby Tech works with international suppliers and fulfillment partners.

As a result, your order may be shipped directly from an international fulfillment center.

Products within the same order may occasionally be shipped separately and arrive in different packages.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

4. Order Tracking

When tracking is available, you will receive a tracking number after your order has been shipped.

Please allow 2–7 business days for tracking information to become active or update after shipment.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.

6. Delayed Shipments

Occasionally, shipments may experience delays outside our reasonable control.

Possible causes include:

  • Customs processing.

  • Carrier delays.

  • Severe weather.

  • Public holidays.

  • High shipping volumes.

  • International transportation disruptions.

  • Local postal service delays.

If your order is taking significantly longer than the estimated delivery timeframe, please contact our support team and we will help investigate the shipment.

7. Lost Packages

If your tracking information indicates that your package may be lost or there has been no meaningful tracking update for an extended period, please contact us.

We will investigate the shipment with the relevant fulfillment or shipping provider.

Where required by applicable consumer law, we will provide an appropriate solution if the order is confirmed lost.

8. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask members of your household or neighbors if they accepted the package.

  3. Check with your local delivery carrier.

  4. Contact Scrubby Tech if you are still unable to locate the shipment.

We will assist you in investigating the delivery where reasonably possible.

9. Customs, Duties & Taxes

International orders may be subject to customs procedures, import taxes, VAT, duties, or other charges depending on the destination country and how the order is fulfilled.

Where taxes or charges are collected during checkout, this will be indicated when you place your order.

Where additional import charges may legally be payable by the recipient, customers will be informed as required by applicable law.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to cancel your order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may still be entitled to return the product after delivery in accordance with our Return & Refund Policy and applicable consumer law.

11. Refused & Unclaimed Packages

If a package is refused, left unclaimed, or returned to the sender, please contact us.

Any refund or reshipment will be handled according to the circumstances of the order and applicable consumer protection laws.

12. Multiple Packages

Some orders may arrive in multiple packages because products can be fulfilled from different locations.

Packages may arrive on different days and may have separate tracking numbers.

13. Contact Us

If you have any questions regarding your shipment or need assistance with an order, please contact us in the Contact page

Please include your order number when contacting us so we can assist you as quickly as possible.

By placing an order with Scrubby Tech, you acknowledge that you have reviewed this Shipping Policy and understand the estimated processing and delivery timeframes described above.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.